Cambios y Devoluciones

Flexible Return and Exchange Policies for Houston Furniture Direct

At Houston Furniture Direct, we understand that sometimes the furniture you purchase might not be a perfect fit for your space. That's why we offer flexible and customer-friendly return and exchange policies to ensure your satisfaction.

Houston Furniture Direct's Commitment to Customer Satisfaction

As a leading eCommerce and shopping platform in the furniture industry, Houston Furniture Direct prioritizes the happiness and satisfaction of our customers. We strive to provide exceptional products and services, including hassle-free returns and exchanges.

Returns

If you are not completely satisfied with your purchase from Houston Furniture Direct, we offer a convenient return process. Our return policies ensure that you can easily return the item within a specified timeframe for a refund or store credit.

Returns Eligibility

Before initiating a return, please make sure to review our return eligibility guidelines:

• The item must be in its original condition.
• All packaging and tags should be intact.
• The product must not have been used, assembled, or damaged.
• Customized or personalized items may not be eligible for returns.

Returning Your Purchase

To initiate a return, simply follow these steps:

1. Contact our customer support team either via phone or email to request a return.
2. Provide your order details and reason for return.
3. We will provide you with a return authorization number and instructions for shipping the item back to us.
4. Once we receive the returned item and verify its condition, we will issue a refund or store credit based on your preference.

Exchanges

If you wish to exchange your purchased item for a different one from Houston Furniture Direct, our exchange policy facilitates a smooth process.

Eligibility for Exchanges

Before initiating an exchange, please ensure that your exchange request meets the following criteria:

• The item must be in its original condition.
• All packaging and tags should be intact.
• The product must not have been used, assembled, or damaged.
• Exchanges may be subject to availability.

Exchanging Your Purchase

To initiate an exchange, please follow these simple steps:

1. Contact our customer support team either via phone or email to request an exchange.
2. Provide your order details and reason for exchange.
3. We will provide you with an exchange authorization number and instructions for returning the item.
4. Once we receive the original item and verify its condition, we will process the exchange and send you the replacement item.

Additional Information

Here are a few additional points to keep in mind regarding returns and exchanges at Houston Furniture Direct:

• Any associated shipping and delivery fees are non-refundable.
• In case of a refund, it will be issued using the same payment method used during the original purchase.
• Restocking fees may apply for certain returns or exchanges.
• If you received a damaged or defective item, please contact us within 48 hours of delivery for prompt assistance.
• For further inquiries or clarifications, our customer support team is available to assist you.

With Houston Furniture Direct, you can shop for furniture with confidence, knowing that our reliable return and exchange policies are designed to protect your interests and ensure your satisfaction.

Start exploring our vast collection of high-quality furniture today, and experience the convenience and peace of mind that comes with shopping at Houston Furniture Direct.