Policies
Shipping Policy
At Houston Furniture Direct, we prioritize efficient and secure shipping so that your new furniture arrives in pristine condition and in a timely manner. We partner with trusted shipping providers to ensure reliable nationwide delivery. Once your order is confirmed, we carefully package your items and provide you with a tracking number to monitor the progress of your delivery.
Returns and Refunds
We understand that sometimes a product may not meet your expectations or doesn't fit perfectly in your space. In such cases, we offer a hassle-free return and refund process to ensure your complete satisfaction. If you wish to return an item, simply contact our customer support within 30 days of receiving your order. Our team will guide you through the return process and arrange for a pick-up. Once the returned item is received and inspected, we will issue a refund in the original form of payment.
Product Quality and Warranty
At Houston Furniture Direct, we take pride in offering top-quality furniture crafted with care and precision. Our extensive collection features products from renowned brands known for their craftsmanship and durability. Each item undergoes thorough quality checks before being made available for purchase. To give you peace of mind, many of our products come with manufacturer warranties. These warranties vary by brand and product, so make sure to check the specific terms and conditions.
Secure Online Shopping
Shopping online at Houston Furniture Direct is a secure and convenient experience. We implement industry-leading security measures to protect your personal and financial information. Our website uses encrypted connections, keeping your data safe from unauthorized access. We also partner with reputable payment gateways to ensure smooth and secure transactions. Rest assured that your privacy and security are our top priorities.
Price Matching
We strive to offer competitive prices without compromising on quality. If you happen to find the same product at a lower price on another authorized retailer's website, contact our customer support team. We will gladly review the price match request and, if eligible, adjust the price accordingly. Our goal is to provide you with exceptional value for your money.
Customer Satisfaction
At Houston Furniture Direct, your satisfaction is our utmost priority. We have a dedicated customer support team ready to assist you with any inquiries or concerns. Our knowledgeable staff members are here to guide you through the selection process, answer product-related questions, and provide comprehensive assistance. Feel free to reach out to us via phone, email, or our live chat feature. Your feedback matters to us as we continually strive to improve and exceed your expectations.
Environmental Responsibility
As a responsible eCommerce business, we are committed to sustainability and eco-friendly practices. Houston Furniture Direct is dedicated to sourcing products from manufacturers that follow environmentally conscious processes. We prioritize suppliers who utilize sustainable materials, minimize waste generation, and adhere to ethical manufacturing practices. By choosing us, you not only enhance the ambiance of your living spaces but also contribute to a greener planet.
Secure Online Payment
When making a purchase with Houston Furniture Direct, you can be confident that your payment is secure. We accept various payment methods, including major credit cards and secure online payment gateways. Your financial information is encrypted and processed securely, providing you with a convenient and trustworthy payment experience.
Contact Us
If you have any questions or need further assistance regarding our policies or any other aspect of your shopping experience, please don't hesitate to contact our customer support team. We are here to help and ensure that your Houston Furniture Direct experience is seamless and enjoyable.
