Shipping & Returns
Fast and Reliable Shipping for Your Furniture
At Houston Furniture Direct, we understand that timely and efficient shipping is crucial when purchasing furniture online. That's why we prioritize fast and reliable shipping services for all our customers. We work closely with trusted shipping partners to ensure your furniture arrives safely and in perfect condition.
Shipping Options and Delivery Times
We offer various shipping options to cater to your specific needs. Whether you require standard shipping, expedited shipping, or white-glove delivery service, we have you covered.
Our standard shipping generally takes between 3 to 7 business days, depending on your location. For expedited shipping, you can expect to receive your furniture within 2 to 4 business days. If you prefer a more hands-off approach, our white-glove delivery service ensures professional setup and placement of your furniture in your desired room.
Tracking Your Order
Once your order has been processed and shipped, we provide you with a tracking number via email. This allows you to conveniently track your furniture's journey until it reaches your doorstep. Rest assured, we keep you informed every step of the way.
Hassle-Free Returns and Exchanges
We want you to be completely satisfied with your purchase from Houston Furniture Direct. If for any reason you're not, we offer hassle-free returns and exchanges within 30 days of delivery. We believe in making the process as smooth as possible, ensuring your peace of mind.
Easy Return Process
To initiate a return or exchange, simply contact our dedicated customer support team. They will guide you through the process and provide you with a return authorization number. Please note that returned items must be in their original condition, unused, and with all original packaging intact for a full refund or exchange.
Once we receive and inspect the returned item, we will process your refund or exchange promptly. Refunds are typically issued within 3 to 5 business days.
Customer Satisfaction Guarantee
We take pride in the quality and craftsmanship of our furniture. If you encounter any issues with your purchase, our dedicated customer support team is always ready to assist you. Your satisfaction is our top priority.
Contact Us
If you have any further questions or need assistance with shipping or returns, please don't hesitate to contact us. Our friendly customer support team is available to help you every step of the way.
Phone: 1-800-XXX-XXXX Email: [email protected]
